We have updated the planner to support UTF-8 encoding properly. This appears to have been broken since we added a display tag filter to our filter chain a few months ago. Our customers using Arabic characters reported that their display characters were not being preserved correctly, and thus the need for this update.
With the release from today, this appears to be fixed. Yet, if you have any display issues with your localized language, please let us know by sending email to support@extremeplannerlive.com.
Wednesday, July 2, 2008
Thursday, June 26, 2008
Updated SSL Certificates
We updated our SSL certificates as part of our yearly renewal. The new certificates should continue to work with all browsers. If there are any problems with SSL or identity verification, please contact support@extremeplannerlive.com. The SSL certificate update affected the planner site as well as the commerce site.
Friday, June 6, 2008
60 Minute Outage
Today we updated the kernel on our load balancer and attempted a warm reset of the system. That, unfortunately, did not work well, and the load balancer did not recover nicely. What should have been a five minute reset turned into 60 minutes because we had to physically reset the load balancer (cold reset) to make it recover.
Lesson learned and we'll be doing kernel updates with warm resets on-site rather than remotely.
Lesson learned and we'll be doing kernel updates with warm resets on-site rather than remotely.
Monday, June 2, 2008
Maintenance Window June 7th
On June 7th between 00:00 and 02:00 Pacific time (GMT-8), we will be making changes to the primary routing infrastructure of our network. During this time there may be periods of higher latency and possible service loss. We recommend that all users make sure that this time period is not critical for their workflow. Please accept our apologies in advance of any inconveniences caused by this planned maintenance. Know that these changes are designed to improve the upstream capacity and speed of the network.
Saturday, May 31, 2008
Uptime Report
As of May 31st, 2008, we've been actively monitoring the XPLive system from two continental locations (USA and Great Britain). This constitutes about 61 days of active monitoring of the service since the last major outage.
The uptime report shows that it is running at:
99.969%, or 27.23 minutes of down time total (commerce site)
99.988%, or 10.54 minutes of down time total (planner)
99.981%, or 16.69 minutes of down time total (planner)
Our average amount of down time is 18.15 minutes, which is about 18 seconds per day, relative to the source of the monitoring.
This monitoring doesn't take into account network issues that occur between the monitoring system and our servers. We have tried to black-out planned maintenance windows so that those outages do not skew the uptime reports.
The uptime report shows that it is running at:
99.969%, or 27.23 minutes of down time total (commerce site)
99.988%, or 10.54 minutes of down time total (planner)
99.981%, or 16.69 minutes of down time total (planner)
Our average amount of down time is 18.15 minutes, which is about 18 seconds per day, relative to the source of the monitoring.
This monitoring doesn't take into account network issues that occur between the monitoring system and our servers. We have tried to black-out planned maintenance windows so that those outages do not skew the uptime reports.
VisualStudio 2008 Support
We are pleased to announce support for Microsoft Visual Studio 2008 in our plugin for XPLive. The installer version 1.3.5 installs for both VS2005 and VS2008. You can get the updated installer at: XPLive.
Friday, May 16, 2008
Network Maintenance Scheduled
One of our hosting facilities has scheduled two maintenance windows where additional bandwidth capacity will be added and some routine upgrades of routers will occur. These windows will occur on May 22nd between 9AM and 1PM GMT, and then on May 23rd between 8AM and 10AM GMT.
Each of these windows should not produce any loss of connectivity, and should take less than 20 minutes each to complete. During the windows, please plan for the unexpected and try to schedule your usage accordingly.
Each of these windows should not produce any loss of connectivity, and should take less than 20 minutes each to complete. During the windows, please plan for the unexpected and try to schedule your usage accordingly.
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