We have implemented 24/7 monitoring and early outage reporting through SiteUptime (www.siteuptime.com). The connectivity issues we had in March made us realize that our current local monitoring startegy did not allow us to react to the failures adequately.
The SiteUptime monitoring service will be monitoring from San Francisco and London. If necessary, we'll expand that monitoring to include other key Internet relay hubs that represent more of our global customer base.
XPLive is dedicated to keeping your service operational 24/7. We can not guarantee 100% availability because we are at the mercy of our vendors, such as Cisco. More changes to our reliability infrastructure are coming.