Uptime Report

As of May 31st, 2008, we've been actively monitoring the XPLive system from two continental locations (USA and Great Britain). This constitutes about 61 days of active monitoring of the service since the last major outage.

The uptime report shows that it is running at:

99.969%, or 27.23 minutes of down time total (commerce site)
99.988%, or 10.54 minutes of down time total (planner)
99.981%, or 16.69 minutes of down time total (planner)

Our average amount of down time is 18.15 minutes, which is about 18 seconds per day, relative to the source of the monitoring.

This monitoring doesn't take into account network issues that occur between the monitoring system and our servers. We have tried to black-out planned maintenance windows so that those outages do not skew the uptime reports.

VisualStudio 2008 Support

We are pleased to announce support for Microsoft Visual Studio 2008 in our plugin for XPLive. The installer version 1.3.7 installs for both VS2005 and VS2008. You can get the updated installer at: XPLive.

Please note that if you get an error when VisualStudio loads after installing the plugin, then likely you are in a locale that we do not support. Send an email to support@extremeplannerlive.com and let us know your locale so that we can distribute an update to the installer.

Network Maintenance Scheduled

One of our hosting facilities has scheduled two maintenance windows where additional bandwidth capacity will be added and some routine upgrades of routers will occur. These windows will occur on May 22nd between 9AM and 1PM GMT, and then on May 23rd between 8AM and 10AM GMT.

Each of these windows should not produce any loss of connectivity, and should take less than 20 minutes each to complete. During the windows, please plan for the unexpected and try to schedule your usage accordingly.

Quota Whine Emails

Starting May 13th, 2008, accounts that are over-quota in their storage will get whine emails on a nightly basis. We are working on more stringent controls over the storage quota system to prevent rampant abuse of our lenient and generous enforcement policies. While we had hoped that self-policing of the storage quota was enough enforcement, the reality is that many accounts did not police themselves. Therefore, we are going to enforce the quota strictly and send you email notifications when you exceed the quota.

Storage Price Reduction

Many customers have asked why we charged so much for our storage. At $1.38 per MB, we were far above the industry average. In response, we've lowered our price for storage to $0.25 per MB. This new price point reflects a growing trend in the marketplace where storage costs are low. Yet, we continue to face increased bandwidth and power costs associated with storing large volumes of data. We hope that this new price point for storage will be much more useful for our valuable customers.

Web Usage Statistics

Starting in May of 2008 you will be able to see your web utilization for your account. We are analyzing our logs on a per-customer basis so that you can see the amount of usage that your account is getting. This is another free value-added service that we offer to you that makes the management process easier!