Updated SSL Certificates

We updated our SSL certificates as part of our yearly renewal. The new certificates should continue to work with all browsers. If there are any problems with SSL or identity verification, please contact support@extremeplannerlive.com. The SSL certificate update affected the planner site as well as the commerce site.

60 Minute Outage

Today we updated the kernel on our load balancer and attempted a warm reset of the system. That, unfortunately, did not work well, and the load balancer did not recover nicely. What should have been a five minute reset turned into 60 minutes because we had to physically reset the load balancer (cold reset) to make it recover.

Lesson learned and we'll be doing kernel updates with warm resets on-site rather than remotely.

Maintenance Window June 7th

On June 7th between 00:00 and 02:00 Pacific time (GMT-8), we will be making changes to the primary routing infrastructure of our network. During this time there may be periods of higher latency and possible service loss. We recommend that all users make sure that this time period is not critical for their workflow. Please accept our apologies in advance of any inconveniences caused by this planned maintenance. Know that these changes are designed to improve the upstream capacity and speed of the network.