Additional Monitoring

We've added Chicago and New York to our list of active monitors. After the long lasting DNS outage that has occured on the West Coast of the USA today, more monitoring was necessary to get a better picture of the wider internet availability of the service.

View the full report links to see how the service has performed since April of 2008.

Unplanned DNS Outage at 12:10 Pacific

XPLive and its related web sites experienced an unplanned DNS outage that apparently started at 12:10 PM Pacific. Our San Francisco monitor was triggered at that time and our support staff started to diagnose the problem. It appeared to take about 20 minutes for the error to unroll and the planner was again available by 12:30 PM Pacific.

This did not trigger our London monitor, so it appeared to be a US West Coast anomaly related to DNS. We were able to remotely log into the literal IP addresses of the domains without any problems during the outage.

You may experience some slow load times on the login page. This is the result of the SSL Site Seal from Network Solutions loading slowly. We are working to remove that site seal from the login page.

[Update] 1:30 PM Pacific: It appears as though the AT&T network is experiencing some problems with routing packets through their US West Coast presence. Users outside of the USA appear to be unaffected, while users on the West Coast of the USA are experiencing intermittent timeouts caused by packet delay.